How does the booking system work?
The booking system on Lockme allows booking rooms directly on the website. The customer can book any amount of visits. In order to finalize the booking, the client has to make a payment through the online paying system. The escape room staff gets the information about the new booking right away on the main e-mail address and additional addresses if they were provided during the account configuration. The hour is also automatically highlighted as booked in a calendar on the rooms page. It will also show up in the management panel with all the details provided during placing the order.
How does the customer’s booking process look like?
In order to book a room on Lockme, the customer chooses the right date, fills out the form and accepts the regulations - not only Lockme regulations but also escape room company regulations, if they were provided in the management panel. After completing these steps, the customer proceeds to online payment. When added to the cart, the selected date is blocked for 20 minutes and this is how long the user has to make the payment. After paying for the order, the customer and the escape room receive a confirmation email and the date is marked as busy on the page.
In case of payment by Lockme voucher, you see it as a regular online booking, because the voucher is a form of payment - handling such a booking is absolutely no different from the standard one.
How to become a Lockme partner?
In the management panel, you will find the “Partner zone” tab, in which you will have to fill out the form. After receiving the data, we will verify if it’s correct and make you familiar with our booking system.
How are Lockme bookings accounted for?
Online payments made on Lockme are settled with the commission system. The amount for bookings is stored in the payment passage for 2 days from the date of the visit - this is the statutory time for possible complaints on the transaction from both the client and the company. After 2 days, the amount reduced by our commission goes to the billing account or directly to the company’s account. On the second day of each month, the company receives a collective invoice from us - already paid.
What’s in the Lockme commission?
Apart from the commission, you don’t have to worry about any additional costs associated with transactions in the payment system, VAT or any eventual returns - this is a gross provision. You do not incur any other costs. Remember that the commission is charged only for online booking.
Why a commission rather than a fixed fee?
Our priority goal is to promote escape rooms as entertainment. The effect of such popularization is new bookings for our Partners. That’s why we believe that we are entitled to reward only when our work brings effects in the form of new reservations.
How do I fill out my Lockme profile?
A well-filled company profile and room cards are half of the success. It pays to ensure that the information published on Lockme is both accurate and in and written in an interesting form. The Lockme business card is a good place to reach the customer and catch attention enough to get to know the entire offer.
First of all: the most important principle of filling out a profile is to provide information that is true and consistent with the substantive content of the home page. If you do not tell the user that he can come to your room with a group of 5 people, he will not come with a group of 5 people. Also if you set a limit to 5 people on Lockme and 4 people on your webpage, don’t be surprised if the customer gets confused.
All information is managed from the administration panel. You can freely add and edit company data in the Company data tab - this is where you will add the logo, your web page address or company description. You can edit showcase details that apply directly to the department the Departments tab.
How to add photos and videos?
An avatar for your company and each of your rooms allow you to draw the user’s attention to the atmosphere without even reading the company or escape room name. The company or room avatar are components that the user sees in the first place, so it is worth making sure that they are not only interesting and eye-catching but also of good quality. If you have a scary room with a ghost atmosphere - express it with graphics. It is also worth considering which photos will be uploaded to the main showcase of the company itself and which to the detailed room profiles.
The function of adding movies is available only to Partners - movies are added in the same place in the panel as the photos.
How to pick a good name for the room and what to include in its description?
Will the room named “Room1” attract the customers’ attention? Probably not. Therefore, it is worth ensuring that the title suggests what the potential player will be dealing with. The more creative the names referring to the story, the greater the chance that he will enter the room profile to get acquainted with the offer.
There are a few basic points to keep in mind in this case. In the room title, we put ONLY the title, without any additional information, such as “room without padlocks” or “room with an actor who scares and catches players by the ankles”. If this is such important information for you, you can use room filters (the entire list of filters is available in the room profile, they relate to both the specificity of the room and the safety rules used in them) or conditionally include it in the room description. Names should also not be written in capslock - unless it is a small part of the title, which has a meaning. But generally speaking - we don’t shout on the internet.
In the description of the room, include ONLY the plot. Try to make it interesting and encouraging the player to book a visit. The description of the plot should not be too long (although its complete absence is even worse, because it will not encourage visits at all, and no one likes to buy a pig in a poke. ) You can express the most important information using filters, which we have specially prepared so that they are visible and do not hurt the plot of the room. Exceptionally, you can include information that was not provided in our filters and is very important, e.g. when the room is not suitable for people with arachnophobia.
It is very important not to copy 1:1 descriptions from your homepage. Why? Google and other internet search engines treat duplicate content very, very badly, so if during the moderation of descriptions we notice that the story is copied, not paraphrased, we will not let it pass. And it is not because we are bad and we like to make life difficult for others. Quite the opposite - we care about SEO and if we would pass such content, both Lockme and your website would show up lower in the search results. And we don’t want that, neither we nor you, so don’t be angry with us when you get an email about canceling the changes and please take 5 minutes to write a description differently.
How to configure all room parameters?
All information about the room is added in the “Rooms” tab after entering the selected scenario. In addition to the name, description of the story or photos you can - and even should! - provide information on the number of people, time, level, of difficulty and price per room. Remember that this information should be consistent with the actual state and not deviate substantively from the content of your company’s website.
And now some advice from us regarding filling in this information:
If you set the length of the game to 70 minutes, and inf act it is 60 minutes - it will not do any good. Enter the time of the game itself in minutes, without the time for the introduction.
The number of people that you should indicate in the profile on the Lockme is a range specifying how many people can comfortably play in a specific scenario. Do not give an excessive or underestimated number of participants. Nobody wants to find out during the game that by booking a room for 2 people it is not possible to solve a cooperative puzzle requiring a minimum of 2 players. Nobody also wants to be in a small room for a maximum of 3 people when it was stated on the site that you can come in 5. The player’s comfort in this aspect may affect the review of the experience, so it’s also worth taking care of it.
The price is an aspect that can be changed, so if the price of the game for your room changes, remember to update this information so that no one will be surprised when paying. If the price for a room is independent of the number of participants, enter the same value in the FROM and TO fields.
It is also worth stopping for a moment when determining the level of difficulty because it is very important information that should never be missing. Setting the difficulty level will help you avoid customer dissatisfaction and the stress of confronting the group disappointed after the game. The level of difficulty in the panel is set using numbers from 1 to 5. They are as follows:
1 - for the first time, when the room has not very complicated puzzles, suitable for people who have the opportunity to face this type of game for the first time;
2 - beginner, i.e a level suitable for people who do not have much experience or are looking for something easy to encourage other friends to walk in escape rooms;
3 - intermediate, when puzzles are more complex. multi-stage or require skills developed on at least several visits, as well as when there are large number of them;
4 - experienced, when the room is dedicated to players who already have a specific skill in escaping and for beginners could arouse frustration because of too difficult tasks to perform;
5 - experts, when the room is really puzzling even for experienced teams and absolutely not suitable for people with little or no experience.
What kinds of Lockme widgets are available?
You don’t have to be a Partner to be able to use the basic widgets we have to offer. This is a great thing if you would like to give visitors to your website additional information or direct them to your company profile, where they will be able to read the opinions of the players or the profile itself. They are all available for download in the administration panel in the form of ready HTML codes, which you can download at any time and embed on your website in the place of your choice. What widgets you can choose?
Lockme Logo with link to company profile - Place this widget and show your clients that you are present on the Lockme. Clicking on it will direct the user to the company card on Lockme.
Company showcase - this widget shows an abbreviated version of the company business card from Lockme. By placing this widget, the user will know the name and position of the company in the ranking and the list of rooms with ratings. This also includes a link to your full showcase on Lockme.
Sliding company showcase - works exactly like a regular business card, but it appears as a widget that slides out from the side of the page. This is a very convenient option if you don’t have too much space on your homepage.
List of comments - This widget shows reviews posted on Lockme and allows them to be presented on your site.
Booking widget - only for partners - if you are or becoming our partner, the panel will display the HTML code containing our booking widget, ready to be embedded on the page. And basically, a few codes depending on where on the page you would like to place it. Not only that each room you have on offer will have a separate calendar you can also download the widget in the version for a department (useful when a company has more than one location) or for a department with a choice of room.
Our widget is an ideal and simple solution for those who do not have technical possibilities to build their own system or for various reasons can not afford to use existing solutions on the market. In addition, booking management through the widget is very simple and intuitive, everyone can handle it! If you have our booking widget on your website, there is NO RISK of overlapping the booking!